We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
Information Collection & Use:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
Security:
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". If you have any questions about the security at our web site, please send an e-mail to sales@grw-products.com.
Return Policy
We offer a 10 day Return policy /money back guarantee. If you are unsatisfied for any reason, please ship your unused items back to us at the return address on shipping label, within 10 days from receipt and we will issue you a full refund minus shipping fees. Please conatct us first to get return authorization. Items must be in re-sellable condition. For damaged items please contact us for replacement. Please make sure to ship returns to the ship from/return address on the shipping label.
Shipping
We ship via UPS and offer Ground, 3 day, 2 day and Overnight delivery. Estimated delivery time for UPS Ground within the USA is 7-10 business days. If you need faster ship times, you have the option for 3 day, 2 day or Overnight delivery at check out, available in most locations.
